Refund Policy

Alarmis is a product of Master Software Solutions LLC (“we,” “us”). This policy covers Alarmis subscriptions and call credits, which you buy through Apple's App Store.

All sales are final

We don't give refunds for subscriptions, partial subscription periods or call credits. That includes time left in a period after you cancel and call credits you haven't used.

Refund requests go to Apple

Apple bills every Alarmis purchase, so we can't see your payment details or issue a refund ourselves. If you think a charge is wrong, you can ask Apple for a refund. Apple reviews each request under its own policies and makes the decision.

1. Go to reportaproblem.apple.com and sign in.
2. Choose to request a refund and pick a reason.
3. Select the Alarmis purchase and submit the request.

Apple's support article, Request a refund for apps or content that you bought from Apple, has the full steps. If Apple approves a refund, a refunded subscription stops and refunded call credits are removed from your balance.

How to cancel

1. Open the Settings app on your iPhone.
2. Tap your name, then tap Subscriptions.
3. Tap Alarmis, then tap Cancel Subscription.

You can also open Settings in the Alarmis app and tap Manage subscription.

Cancelling stops the next renewal. Your plan stays active until the end of the period you've already paid for. To avoid the next charge, cancel at least 24 hours before the current period ends.

The yearly free trial

The yearly plan starts with a 3-day free trial. Cancel at least 24 hours before the trial ends and you won't be charged. If you don't cancel, the trial becomes a yearly subscription and you're charged the yearly price shown when you started the trial.

Call credits

Call credits pay for extra calls after your 45monthly call minutes run out. Unused call credits don't expire while your account exists, but they aren't refundable. If you delete your account, any credits left on it are deleted too.

Questions

Questions about a charge or this policy? Email support@alarmis.app.